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The new NMRECC will be a facility of approximately 7,000 sf that satisfies the needs of two towns: Tewksbury and Dracut.

The employees of an ECC receive all incoming calls for police, medical and fire assistance, then dispatch them using specific computer aided systems. Is it therefore a high-stress work environment and as such, it
needs special consideration when it comes to the architecture of the building as well. Elements like materials, colors, natural and artificial lights, view of the surrounding natural landscape, will play a fundamental
role in reducing the stress level to which dispatchers are exposed.


At the same time the security of the building is really important and thoughts need to be put in how to protect the building and its employees against outside threats like bullets, vehicles, etc. Additional challenges for this project come from the site located between an existing W facility and a pond with related wetland lines. The new building needs to be positioned keeping these elements into consideration, but also in a way that makes it suitable for future expansion due to growing needs and due to the possibility for additional communities to join the NMRECC.

NM Regional Emergency
Communications Center
7,000 sq ft


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